Moving out of your house or apartment in Kuwait? You’ll need to cancel your electricity connection with the Ministry of Electricity, Water & Renewable Energy (MEW) and claim your security deposit refund. This individuals-only guide explains the exact steps, required documents, the mandatory branch visit, refund timelines, and a branch directory with Google Maps links so you can finish everything in one go.

When you register an electricity connection in Kuwait, MEW takes a refundable security deposit (commonly around KD 125). It’s returned after you cancel the connection and clear all dues.

Required documents (Individuals)

• Insurance refund papers (provided by MEW counter)
• Insurance receipt (if lost, request a replacement at the Enquiry/Replacement Counter)
• Enquiry sheet (issued by the counter)
• Clearance paper (counter)
• Final invoice (from counter or online portal)
• Civil ID (original + copy)
• Original IBAN bank letter (stamped & signed by your bank, in your name)

Step-by-step process (Individuals)

1) Apply online

• Open the MEW e-Services Portal.
• Go to: Services → Customers → Meter Services → Insurance Refund.
• Log in or create an account, enter Civil ID & account details, upload Civil ID copy + IBAN letter.

2) Submit meter reading

MEW will ask for the latest reading. Upload a clear photo and enter the reading via portal/app.

3) Pay final invoice

After your reading is processed, MEW issues the final invoice (may include municipality charges). Pay online via K-Net and upload proof if requested.

4) Download clearance papers

• No-Dues Clearance Certificate
• Final Invoice (zero balance)
• Refund confirmation paperwork

5) Mandatory branch visit (one time)

Even after completing the online steps, you must visit your nearest MEW branch once to submit your original IBAN letter, show your Civil ID (original) and, if available, the deposit receipt. Without this counter verification, your refund remains pending.

6) Refund processing

After verification, your MEW online wallet shows the refund as a negative balance (e.g., –KD 125). Within 2–6 weeks, the amount is transferred to your bank account.

Typical timeline (realistic)

• Days 1–2: Submit online application
• Day 3: Upload meter reading
• Day 4: Final invoice issued & paid
• Day 5: Clearance certificate issued; connection disconnected
• Days 6–7: One-time branch visit for document verification
• Weeks 4–6: Deposit credited to bank

Working hours

• General: Sunday–Thursday, 7:30 AM – 2:00 PM
• Ramadan (tentative): typically 9:00 AM – 1:30 PM or 9:30 AM – 2:00 PM (final slot depends on the Civil Service Commission circular for that year).

MEW Customer Support

Hotline: 25371000  •  Email: info@mew.gov.kw

MEW Branch Directory (with Google Maps & contacts)

Unless otherwise noted, branches follow the general timing above; Ramadan hours are shortened as listed in the Ramadan note.

Al-Ahmadi Governorate

• Al-Ahmadi Branch — Block 8, 300 St., Al-Ahmadi. Phone: 25371000. Google Maps
• Jaber Al-Ali (PACI Unit) — Block 8, St 103, Jaber Al-Ali. Phone: 23840452. Google Maps
• Jaber Al-Ali Branch — Block 6, St 17, Jaber Al-Ali. Phone: 153. Google Maps
• Abu Halifa Branch — Block 2, 18 St. Phone: 23723151. Google Maps
• Fahaheel Branch — Block 5, St 1, Fahaheel. Phone: 23910296. Google Maps
• Umm Al-Hayman Branch — Block 9, Road 105. Phone: 153. Google Maps

Capital (Al-Asimah) Governorate

• Shuhada – Ministries HQ — Ministries Zone, South Surra. Phone: 25371000. Google Maps
• Abdullah Al-Salem Branch — Block 3, Sana’a St. Phone: 22560504. Google Maps
• Dasma Branch — Block 1, Al-Kufah St. Phone: 22530845. Google Maps
• Kaifan Branch — Block 1, Fahad Barrak Al-Sabeeh St. Phone: 24833489. Google Maps
• Qibla (Liberation Tower Office) — Abdul Aziz Hamad Al-Sagheer St. Phone: 22456981. Google Maps
• Qurtoba Branch — Mohamed Al-Humoud St. Phone: 153. Google Maps
• Shuwaikh Branch — Abdulrahman Al-Bader St. Phone: 24843600. Google Maps
• Shuwaikh Industrial — Block 1, Street 21. Phone: 24826834. Google Maps
• Doha Branch — Jahra Expressway. Phone: 24672354. Google Maps
• Al-Surra Branch — Block 5, 8 St. Phone: 25332753. Google Maps
• Al-Siddeeq Branch — Block 5, 501 St. Phone: 25247480. Google Maps

Hawalli Governorate

• Hawalli Branch — Block 9, Beirut St. Phone: 22611890. Google Maps
• Mishref Branch — Block 4, Road 59. Phone: 25386794. Google Maps
• Salmiya Branch — Block 4, Al-Domna Lane 7. Phone: 25711646. Google Maps

Farwaniya Governorate

• Abdullah Mubarak Al-Sabah — Block 7, St 701. Phone: 24351582. Google Maps
• Farwaniya Main — Block 4, St 114. Phone: 24766939. Google Maps
• Andalus — Block 11, St 101. Phone: 24897501. Google Maps
• Ardiya — Block 9, St 1, Lane 1. Phone: 24880006. Google Maps
• Jleeb Al-Shuyoukh — Block 5, Khaled Egab Al-Ashhab St. Phone: 24766910. Google Maps
• Ishbilya — Block 3, St 315. Phone: 24383027. Google Maps
• Sabah Al-Nasser — Block 1, St 30. Phone: 24568462. Google Maps
• Subhan — Mohamad Bin Hamada Al-Ajmi St. Phone: 24759990. Google Maps

Jahra Governorate

• Al-Jahra Branch — Abdullah Fahad Al-Lafi St., Block 4. Phone: 24579171. Google Maps
• Oyoun — Block 4, Parcel 900029. Phone: 24575440. Google Maps
• Al-Qairawan — Block 2, St 100. Phone: 24661230. Google Maps
• Saad Al-Abdullah — Block 1, 26 St. Phone: 24542071. Google Maps

Mubarak Al-Kabeer & Qurain Areas

• Adan — Block 3, 20 St. Phone: 25423614. Google Maps
• Al-Qurain — Block 2, 205 St. Phone: 25445115. Google Maps
• Al-Qusor (Qurain) — Block 5. Phone: 25291000. Google Maps
• Sabah Al-Salem — Block 9, Road 5. Phone: 25523284. Google Maps
• Subhan – Main Store Office — Street 2, Subhan. Phone: 25371000. Google Maps

Northern/Outlying Areas

• Al-Abdali — Abdulrahman Alfalah St. Phone: 153. Google Maps
• Jaber Al-Ahmad — (Address per MEW listing; check locally). Phone: 153. Google Maps

For individuals in Kuwait, cancelling your electricity connection and reclaiming your deposit is straightforward if you follow the steps: apply online, submit the meter reading, pay the final bill, and complete a one-time branch visit for verification. With the branch directory and maps above, you can finish the process without confusion and receive your refund in 2–6 weeks.