Bank officials in Kuwait are currently reviewing a proposal to adjust customer service hours during the upcoming month of Ramadan. The proposed plan suggests introducing an evening shift, which would allow banks to operate in two shifts instead of the current single shift.

According to sources, several banks have submitted proposals to modify operating hours for Ramadan. If approved, morning hours will remain unchanged from last year, operating from 10:00 a.m. to 1:30 p.m. Additionally, an evening shift is proposed from 7:30 p.m. to 9:30 p.m.

Last Ramadan, bank branches in shopping malls followed a two-period schedule, from 11:00 a.m. to 3:30 p.m. and 8:00 p.m. to 11:30 p.m. Meanwhile, branches at Kuwait International Airport operated 24 hours to accommodate travelers.

Opinions on the proposed changes remain divided among banking officials. Some banks advocate for maintaining last year’s schedule, emphasizing that customers can conveniently manage transactions through mobile banking apps and ATMs. However, others argue that extending banking hours would better serve customers, particularly those who find it more convenient to visit bank branches in the evening.

Discussions among financial institutions are ongoing, with a final decision expected before the start of Ramadan. The move aims to balance customer convenience with operational efficiency while ensuring that banking services remain accessible during the holy month.