The Directorate General of Civil Aviation (DGCA) has recently implemented new rules for luggage handling services at Kuwait Airport. According to the updated regulations, passengers can now use trolleys free of charge without the need for a porter. However, if porter assistance is required, a fee of KD 1 will be charged for a small trolley and KD 2 for a large trolley.

The DGCA's decision responds to passenger complaints about workers requesting additional fees and handling luggage unprofessionally. The revised system introduces a dedicated employee and a counter specifically for trolley and luggage handling services. Additionally, a contact number for complaints and inquiries has been established to enhance service efficiency and address issues more effectively.

In a related development, it has been reported that several DGCA employees are preparing to submit grievance letters concerning a recent administrative decision. This decision, which took effect from September 1, ends the shift system for certain employees, leading to the suspension of their financial allowances, which could be as high as KD 300 for some job grades.

The decision to withdraw shift allowances was made at the request of regulatory authorities, including the State Audit Bureau. The rationale behind this move is that the work of some employees is primarily administrative and does not align with the technical nature of shift work. As a result, these allowances are deemed inapplicable, prompting concerns among affected employees about the fairness and financial impact of this change.