During the onset of the new year 2024, Dr. Ahmed Al-Shatti, director of the Medical Emergency Department, officially launched the paperless system in the Operations Department. In line with the Ministry of Health's digital governance plan, this initiative streamlines the process of receiving reports and dispatching ambulances.

Throughout 2023, Dr. Al-Shatti acknowledged the significant contributions made by Kuwait's medical emergency teams. Highlighting key performance indicators, the Operations Department handled 185,000 cases, including 128,000 hospital transfers, 8,757 road accidents, 808 air ambulances, 94 medical evacuations, and 754 cases through ports. During the past year, the department has participated in 72 training exercises and supported 6,662 events and gatherings.

Air ambulance cases increased by 100% from 404 to 808 in 2023, according to Dr. Al-Shatti. Support for public gatherings and activities also increased by 20%, reaching 6,662 in 2023, compared to 4,418 in 2022. Moreover, mock exercises saw a 30% increase, totaling 72. The average response time to reporting sites stood at an impressive 10 minutes.

Dr. Al-Shatti expressed optimism about future administration department projects. He aspires to enhance efficiency, save time, and improve service levels through the implementation of the paperless notification system. As part of the department's goals, advanced medical guidance systems will be used, non-urgent reports will be activated through an easy program, and communication channels will be established between ambulances and accident and emergency departments.

Dr. Al-Shatti congratulated the staff on the new year and commended their achievements in introducing the paperless system during a field visit. Ambulance Services Supervisor Ahmed Suleiman, Head of Operations Abdullah Al-Nafis, Head of Non-urgent Operations Saqr Al-Ustaz, Head of Urgent Operations Walid Al-Busairi, and Shift Heads: Muhammad Rashid, Ali Dashti, Faisal Al-Qallaf, Nasser Al-Subaie, Hassan Lari, and Mahmoud Kabli, who were recognized on this occasion.

Abdullah Al-Nafis, Head of the Operations Department, highlighted the department's accomplishments for 2023. This includes preparing technical specifications for ambulance maintenance and repair tenders, acquiring 79 new ambulances, totaling 286, and coordinating with relevant departments for exercises and accidents. In addition, the department responded to public complaints through the Sahel program, activated the electronic communications system from January 1, 2024, and integrated the Supply and Support Division with the Operations Division.

According to Al-Nafis, the department's responsibilities include receiving, implementing, and following up on all urgent and non-urgent reports. This involves directing ambulances for emergency and non-emergency cases, maintaining constant communication with official authorities, and coordinating with various departments around the clock. The Operations Department also covers various state-level occasions, events, and activities, ensuring a smooth workflow and addressing any issues promptly. Section 247 is divided into Urgent Operations, Non-Urgent Operations, Follow-up Division, and secretariats.