Ahmed Al-Kandari, Assistant Undersecretary for Administrative and Financial Affairs at the Ministry of Justice, has issued an internal circular requiring all employees within the Administrative and Financial Affairs Sector to activate their accounts on the Civil Service Bureau’s online portal system and mobile application.

This new policy aligns with Kuwait’s broader digital transformation initiatives across government institutions and is intended to streamline administrative procedures, eliminate paper-based transactions, and improve efficiency.

1. Activation of Digital Services

All employees are now required to utilize the Civil Service Bureau’s digital platform, accessible via its official website and mobile app. This will allow them to:

• Submit periodic and emergency leave requests
• Apply for various types of leave (official, personal, medical)
• Obtain employment certificates and financial documents

As part of this change, paper-based forms will no longer be accepted after Thursday, May 15, 2025.

2. Supervisory Responsibility for Timely Approvals

Supervisory staff must ensure prompt approvals of employee requests via the portal. This directive is critical for maintaining workflow continuity and ensuring successful adoption of the digital service system.

3. Sector-Wide Communication and Compliance

The circular emphasizes the need for immediate implementation and full compliance across all departments within the sector.

This initiative falls in line with other ongoing efforts by Kuwaiti institutions, including the Civil Service Commission, to digitize internal operations. Similar mandates have been observed across other ministries, including efforts to eliminate paper-based sick leave certificates.

• Download the Civil Service Bureau mobile app
• Register or log in with their Civil ID
• Navigate to the administrative services section
• Use the system for all HR and leave requests

The Ministry of Justice's move to mandate digital service activation highlights Kuwait's continued push toward e-governance and paperless operations. This transition will not only modernize administrative processes but also enhance transparency and efficiency.